Terms of use

1. Who we are

By The Venue ("we", "us") is run by By The Venue (email [email protected]) . We are based in Ireland.

2. What we do, and what we don't

• We run an online directory where hosts advertise rooms and homes and guests send enquiries.
• We are not a party to any rental. We don't own, manage, inspect or rent out any property, and we don't take bookings or payments for stays. Hosts and guests make their own arrangements and are responsible for them.
• We are independent and not affiliated with, sponsored by or endorsed by Ryder Cup Europe LLP, the PGA of America, Adare Manor or any event organiser.

3. Accounts

Hosts sign in with a link sent to their email. Keep access to your email secure. You must be 18 or over to list a property. Give accurate details and keep them up to date.

4. Rules for hosts

• You must have the right to let the property (as owner, or with the owner's or landlord's permission) and you're responsible for complying with the law, including short-term letting registration and planning rules, tax, insurance, and health and safety.
• Listings must be accurate and honest: real photos of the property, a true description, and a genuine all-inclusive nightly price estimate.
• Don't put phone numbers, email addresses, links or other contact details in listings. Contact details are shared through the unlock process.
• Treat guests fairly and respond honestly. Don't discriminate.
• You give us permission to display your listing text and photos on the site and in our marketing for the purpose of promoting your listing.

5. Rules for guests

• Only send genuine enquiries, with accurate details.
• Use a host's contact details only to arrange your stay.
• Agree the final price, dates, deposit and cancellation terms directly with the host. Read our guest safety tips before paying anyone.

6. The unlock fee for hosts

• Listing is free. If you receive enquiries, you can choose to pay a one-time fee (currently €49 for a room, €99 for a whole home) to unlock contact details for every enquiry on that listing, now and in future.
• The fee is paid securely through Stripe. Prices include any applicable taxes. We may change prices for future unlocks; changes never affect an unlock you've already paid for.
• We don't guarantee that any enquiry will lead to a booking.

7. Refunds and cancellation

• Unlocking gives you immediate access to digital content (guests' contact details). Before paying, you agree to receive it straight away and acknowledge that you therefore lose the 14-day right to cancel that would otherwise apply to online purchases.
• For that reason, unlock fees are not refundable once contact details have been delivered.
• If something goes wrong on our side (for example, you are charged but the contact details aren't delivered), contact us and we'll fix it or refund you in full.
• If we remove your listing because it breaks these terms, no refund is due.
• Nothing here affects your statutory rights as a consumer.

8. Listing review and removal

We review listings before they go live and may refuse, edit for formatting, pause or remove any listing, or suspend any account, at our discretion, including where we suspect fraud, inaccurate information, contact-detail sharing or a breach of these terms. We may keep records needed to prevent fraud.

9. Not allowed

Scams or fake listings; misleading prices or photos; spam; scraping or copying the site's content or data; trying to get around the unlock fee; harassment; anything unlawful; interfering with the site's security.

10. Our responsibility to you

• We provide the site "as is". We work to keep it accurate and available but can't promise it will always be uninterrupted or error-free. Distances and drive times are estimates.
• Because we're not part of any rental, we're not responsible for the property, the stay, payments between hosts and guests, cancellations, or what hosts and guests say or do.
• To the extent the law allows, our total liability to a host is limited to the unlock fees they paid us in the previous 12 months, and to a guest is limited to €100.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that can't be limited by law.

11. Privacy

How we handle personal data is explained in our privacy notice.

12. Changes and law

We may update these terms; the date at the top shows the latest version. These terms are governed by Irish law and the Irish courts have jurisdiction, without affecting any mandatory consumer protections where you live.

13. Contact

Questions or complaints: contact us or email [email protected].